Call Centre Management Solutions
 

 

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RapportCMS delivers complete call management for in-bound and outbound calls on-demand, pay-per-use.

The RapportCMS product suite is fully developed and supported in Australia and has evolved constantly over the past 6 years.

RapportCMS is a complete call management solution where you only pay for what you use. It is feature rich and employs a simple and intuitive yet extremely powerful user interface.

Agents only require a phone line, broadband link and a PC. Work from home, or the office or have your outsource partner use the platform and improve control, visibility and quality assurance

RapportCMS provides a complete on-demand call management
service based on its five building blocks:
1. In-Bound call management
2. Outbound call management
3. Call Recording
4. Call Centre Reporting
5. Call Campaign Management

View Software as a Service Explained on YouTube.

 

 

If you have a phone line and a broadband link you can access all this:
Interactive Voice Response (IVR)
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Predictive, Preview, and Power Diallers
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Call Handling – Toll Free, DID inbound VOIP
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Campaign Management & Interaction History
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Multimedia Recording & Quality Monitoring
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Email Management
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Web Chat & Web Collaboration
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Video Conferencing
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Administration & Reporting
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Work from home capability
dot Hosted PABX
dot Software as a service call management
dot Call centre on demand
 
 
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