| RapportCMS’s security and privacy procedures have been developed to satisfy the stringent requirements of some of the largest companies operating in Australia as well as all levels of Government. We operate over a secure network utilising 128-bit RC4 encryption for all data transfers utilising data links to multiple Internet service providers.
Firewalls protect all Internet ports with encrypted VPN access for external administration. The administration office in Surry Hills is fully alarmed with 24-hour back-to-base monitoring. All data is backed up daily and stored offsite.
Our servers have multiple levels of redundancy including battery backup and mirrored drives. Access to the central databases is secured by two levels of password protection and accessible only by authorised administrators. Client data is partitioned by campaign and operators are only able to access the data that has been allocated specifically to them.
All voice and data communication travel though our secure telephony infrastructure. Client data is housed in our database systems centrally located with the Tier One data centres of our Telco partners ensuring superior quality control and verification control over all activity. This is achieved through digital recording and real time remote data and voice monitoring systems. You can be secure in the knowledge that RapportCMS' monitoring capabilities are effectively superior to those which are currently practiced by most traditional call centres and that your data is absolutely secure.
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