The RapportCMS approach provides a superior approach to Call Centre Management Solutions. The system is specifically designed to allow:
- Rapid deployment using a tried and tested rapid implementation methodology;
- Rapid activation - Can be operational within days or weeks depending on complexity;
- Simple yet comprehensive training for operational and support staff empowering you with full control;
- Dynamic ‘on the fly’ modifications and enhancements to campaigns;
- Complete system management, deployment and support by operational staff;
- Extensive real time on demand reporting;
- Complete and comprehensive support for home based agents;
- A compelling commercial structure that features:
- A monthly ‘pay as you use’ model
- No Capex
- No software license fees
- No ongoing maintenance charges
Software as a Service (SAAS)
The hosted SAAS call centre approach is an effective, attractive proposition for companies setting up new contact centres or for well-established companies wishing to stabilise monthly expenditures and focus scarce resources on core business functions. Organisations that select a hosted contact centre solution can significantly minimize or even eliminate the cost of IT and Telco support.
RapportCMS' ability to offer quickly customisable support can help manage cash flow risks previously caused by service and agent requirement fluctuations. RapportCMS can minimise or even eliminate issues relating to contact centre scalability, technology redundancy and time intensive and expensive application integrations.